Hubungan Kualitas Pelayanan BPJS Dengan Sikap Masyarakat Memilih Fasiltas Kesehatan Instalasi Gawat Darurat
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Abstract
BPJS is a health insurance program that aims to provide affordable health services for the community. There are still complaints and concerns regarding the quality of services provided by BPJS, including problems with queues for services, patients being rejected by hospitals or health facilities. Attitudes in choosing health facilities are decided based on the experience gained. This study aims to examine the relationship between the quality of BPJS services and community attitudes in choosing emergency room health facilities at RSU Tugu Ibu. This research is quantitative research using correlational analysis research methods and a cross sectional approach. The population in this study was all BPJS outpatients in the emergency room at Tugu Ibu Hospital in January 2023 using the proportion estimation formula and a sample of 50 people was obtained using the nonprobability sampling method. The results of this study indicate that there is a significant relationship between the quality of BPJS Health services and community attitudes in choosing emergency room outpatient health facilities. This result is in accordance with the test results. The correlation coefficient between the two variables is 0.477 and the results of the significance test show a value of 0.000. Based on these results, it can be concluded that there is a significant relationship between the quality of BPJS Health services and people's attitudes in choosing health facilities.
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References
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